Last updated: July 8, 2025

At Upcraft Media LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Who We Are

Upcraft Media LLC is a web development and marketing technology company located at 549 SW Mill View Way, Ste 201, Bend, Oregon 97702, United States. We specialize in WordPress development, marketing automation, and performance optimization for B2B businesses and agencies.

Information We Collect

Information You Provide Directly

When you contact us or use our services, we may collect:

  • Contact Information: Name, email address, phone number, company name, and job title
  • Project Information: Details about your business needs, technical requirements, and project goals
  • Communication Records: Messages, emails, and notes from our conversations
  • Payment Information: Billing address and payment details (processed securely through third-party payment processors)

Information Collected Automatically

When you visit our website, we automatically collect:

  • Technical Information: IP address, browser type, device information, and operating system
  • Usage Data: Pages visited, time spent on our site, and how you navigate through our content
  • Performance Data: Website loading times and user experience metrics

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Essential Functions: Enable core website functionality and remember your preferences
  • Analytics: Understand how visitors use our website through Google Analytics
  • Performance: Monitor website speed and optimize user experience

You can control cookie settings through your browser preferences, though disabling certain cookies may limit website functionality.

How We Use Your Information

We use your information to:

  • Provide Services: Deliver web development, marketing automation, and technical consulting services
  • Project Management: Communicate about your projects, provide updates, and ensure successful delivery
  • Business Operations: Process payments, maintain records, and manage client relationships
  • Website Improvement: Analyze usage patterns to enhance our website and services
  • Marketing: Send relevant updates about our services (with your permission)
  • Legal Compliance: Meet our legal obligations and protect our business interests

Information Sharing

We may share your information with:

Service Providers

We work with trusted third-party services to deliver our services:

  • Google Analytics: Website traffic analysis and user behavior insights
  • Pipedrive: Customer relationship management and client communication tracking
  • Payment Processors: Secure handling of billing and payment transactions
  • Cloud Storage: Secure storage of project files and client data

Project Collaborators

With your permission, we may share relevant project information with:

  • Third-Party Platforms: Marketing automation platforms (Marketo, Pardot, HubSpot) where we’re implementing solutions
  • Hosting Providers: When deploying websites or managing technical infrastructure
  • Design Partners: Other agencies or contractors involved in your project

Legal Requirements

We may disclose information when required by law, to protect our rights, or to prevent fraud or security threats.

Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: Sensitive data is encrypted in transit and at rest
  • Access Controls: Limited access to personal information on a need-to-know basis
  • Regular Updates: Security systems and software are regularly updated
  • Secure Development: We follow secure coding practices in all our work

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information only as long as necessary to:

  • Active Projects: Throughout the duration of our working relationship
  • Business Records: For accounting and legal purposes (typically 7 years)
  • Marketing Communications: Until you unsubscribe or request removal
  • Website Analytics: Aggregate data may be retained longer for business analysis

Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Ask us to correct inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal and business requirements)
  • Portability: Receive your data in a structured, machine-readable format
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Object: Object to certain types of data processing

Marketing Communications

We may send you information about our services that might interest you. You can:

  • Opt out by clicking the unsubscribe link in any email
  • Contact us directly to remove you from our mailing list
  • Update your communication preferences at any time

Third-Party Links

Our website may contain links to third-party websites. We’re not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any information.

International Data Transfers

Your information may be processed and stored in the United States. If you’re located outside the US, you consent to this transfer and processing.

Children’s Privacy

Our services are designed for businesses and professionals. We don’t knowingly collect information from children under 13. If we discover we’ve collected such information, we’ll delete it promptly.

California Privacy Rights

If you’re a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Categories of Information We Collect

  • Identifiers: Names, email addresses, IP addresses
  • Commercial Information: Project details and service history
  • Internet Activity: Website usage and interaction data

Your CCPA Rights

  • Know: What personal information we collect and how we use it
  • Delete: Request deletion of your personal information
  • Opt-Out: Opt out of any sale of personal information (we don’t sell personal information)
  • Non-Discrimination: We won’t discriminate against you for exercising these rights

To exercise these rights, contact us using the information below.

European Privacy Rights (GDPR)

If you’re in the European Union, you have rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing

We process your information based on:

  • Contract Performance: To deliver the services you’ve requested
  • Legitimate Interests: For business operations and improvement
  • Consent: For marketing communications (where required)

Your GDPR Rights

You have the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal information. You can also file a complaint with your local data protection authority.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We’ll notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending an email notification for material changes
  • Updating the “Last updated” date at the top of this policy

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

Email: oi.tfarcpuobfsctd-59c7cb@olleh

Website: upcraft.io/company/contact-us/

Mail:
Upcraft Media LLC
549 SW Mill View Way, Ste 201
Bend, Oregon 97702
United States

This Privacy Policy is effective as of the date listed above and applies to all information collected by Upcraft Media LLC.